Identify the type of immobilisation
Distinguish insufficient range, an auxiliary battery issue and a fault message. Record what the dashboard shows without handling high-voltage components. A car that cannot move may also have a parking brake or transmission requiring a specific procedure.
Use the instructions for your model
Provide the make, model and year, together with available handbook instructions. Transport method and wheel position depend on the vehicle. Do not assume that a method used for another electric car suits yours. The operator needs to confirm equipment compatibility.
Prepare access and the destination
Explain whether the car is in a low parking garage, next to a charger or somewhere difficult to reach. Specify the destination and receiving arrangements. If damage or an unusual alert is involved, report it before the operator arrives. The final transport choice must reflect the actual condition of the car.
Need assistance?
Share your location and vehicle details to arrange suitable assistance.
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