Start with safety and location
Choose a safe position first and share the exact location. A street name without a number or access route can cause confusion. On a large site, identify the entrance too.
Keep the description concrete
Provide the model, powertrain and main symptoms. Explain what still works without performing unsafe tests. Mention underground parking, a blocked wheel or narrow access.
Check practical arrangements
Choose a destination that can receive the vehicle and ask about the scope of work. Establish which contact will be present. The seven points below help keep the conversation concise and useful.
Key points
- Stay safe
- Share the exact location
- Identify the model
- Describe the symptoms
- Explain access restrictions
- Choose a destination
- Confirm the quote scope
Need assistance?
Share your location and vehicle details to arrange suitable assistance.
Request a quote
